Are you looking for a technology solution that can help you streamline your online marketplace business? Look no further than eddress. We have successfully partnered with Pronto, a grocery delivery in Bermuda, to achieve their business goals.
Background
Pronto needed a platform that could provide real-time ETA capabilities, accurate timing for customers based on their location along with route optimization for their drivers, real-time ERP and multi-marketplace integrations. They found our team of eddressers to be of great help in designing and deploying the product. Our iterative process allowed us to capture their brand effectively and make adjustments to cater to other jurisdictions.
Solutions
Our upfront ownership of what works and what doesn't on the platform made it easier for Pronto to understand their needs and the platform's capabilities. We also provided top-notch costing and negotiation services, making it easy for Pronto to adjust and work with us on their budget.
But that's not all. We also implemented testing and production releases in phases with checks and balances, ensuring that every aspect of the platform was thoroughly checked before deployment. And if Pronto needed support, our team was always there to create support tickets and provide timely updates on the status of the fixes.
Challenges
Like any project, Pronto faced some challenges along the way. One of these challenges was communication regarding issue resolution statuses. However, we saw this as an opportunity to enhance our processes and have since implemented measures to ensure that our customers receive clear and timely updates. We believe that this has strengthened our relationships with our customers and contributed to increased satisfaction with our service. This experience has reinforced our belief that customer feedback is essential for any business that aims to continuously improve and meet the expectations of its clients.
Results
Despite these challenges, the data speaks for itself. Pronto experienced an average of 100 orders per day for over six months, with an increase in average basket size by 15%. They also integrated our platform with live chat through agents, saving time and improving efficiency for their customer service. Cherry on top? Pronto received fantastic feedback and reviews on app stores from their customers regarding their experience.
So, if you're looking for a solution that can help you improve your Q-commerce business and differentiate yourself from your competitors, look no further than our partnership with Pronto.
